Frequently Asked Questions: Products and Orders in our E-shop

*Updated 15 March 2024
*Reading time: 3 minutes

Table of Contents

1. After how long do we see results?
2. Are the products suitable for all skin types and all ages?
3. Can I have the treatment during the summer months?
4. Can I use the serums and oil for blemishes on the body?
5. Why should I prefer VAITSI products?
6. How can I order? Can I order by phone or by message?
7. Do you have a physical store to pick up the products?
8. Is it safe to pay from the e-shop via bank card?
9. Do you offer free shipping?
10. Which postal company will I receive my parcel from?
11. How soon will I receive my package?

1. After how long do we see results?

Each skin is unique in terms of its quality, skin type and skin lesions. Indicatively, the results start from the 3rd to the 30th day of use of the products.

2. Are the products suitable for all skin types and all ages?

Yes, they are suitable for all skin types, all skin tones and all ages.

3. Can I have the treatment during the summer months?

Yes, you can as long as you follow the order and use of these correctly.

4. Can I use the serums and oil for blemishes on the body?

Day and night facial serums, as well as Achillea oil can be used on any other part of the body where there are skin lesions. On hands, shoulders, arms, décolleté, etc...

5. Why should I prefer VAITSI products?

All VAITSI products are organic and environmentally friendly. They are made from pure raw materials (such as aloe and beeswax) and herbs of excellent quality. Each formulation offers multiple properties to the skin that reach up to 300plus beneficial properties per formulation. They contain no trace of chemical preservatives. VAITSI also has in its range products suitable for the whole family and that meet every kind of daily need and every skin problem.

6. How can I order? Can I order by phone or by message?

You can call +306949699484, via Messenger or directly from the e shop www.vaitsicosmetics.com

7. Do you have a physical store to pick up the products?

VAITSI is an exclusively online store and serves the public worldwide. If you live or are located in Thessaloniki you can pick up your products from our warehouse in Evosmos with zip code 56224. Choose pickup from the store. Contact Information

8. Is it safe to pay from the e-shop via bank card?

www.vaitsicosmetics.com uses the SSL protocol for secure online commercial transactions. This encrypts all your personal information, such as your credit card number, name and address, so that it cannot be read or changed during transmission over the Internet.

9. Do you offer free shipping?

• See Mission Policy
• See Payment Methods and Secure Payments

10. Which postal company will I receive my package from?

For Greece, we cooperate with Acs courier and BoxNow. Worldwide, we serve through DHL.

11. How soon will I receive my package?

The delivery of products can take from 1 to 3 working days (for islands). Valid for Greece. Worldwide, delivery can take from 3 to 7 working days.

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